Terms & Conditions

 Warranty and Disclaimer

The products sold by Flatshifting may not be legal for street use, and are sold for off-road purposes, and the customer uses them at their own risk. 

It is the buyer's responsibility to comply with their respective local, state and national authorities in regards to the legality of their vehicle. Flatshifting is not liable to damages to the product once the product has been shipped from our Depot.

Flatshifting is not responsible for the installation and modification of the product for fitment/installation. It is the buyer's responsibility to take best practices and engage a professional installer to achieve the best possible results. 

 

Defective Products

Flatshifting shall not be responsible for any damage and/or cost incurred by a faulty product we may have supplied. 

Flatshifting is not liable to damages of the product once the product/s have left our warehouse. 

If a product is found to be defective, we will need the product back for inspection, upon receiving the product, we will review the defect and advice whether we can provide a replacement if deemed defected. 

All products require professional installation.

Product Dispatch & Shipping

Items that are in stock, are dispatched from the Flatshifting warehouse within 3-5 business days after receiving payment under normal operating conditions. 

Based on your location in Australia, estimated shipping time can vary from 2-5 business days for metro areas, or up to 2 weeks or longer for regional/remote areas.

Orders

Should your item be out of stock, we will email you to advise you it is out of stock, and provide you several options: 

1 - Provide Store credit to the same amount of purchase.

2 - Place a pre-order on the product, and advise of estimated arrival time. 

3 - Arrange for a refund, but a 10% re-stocking fee will be applicable.  

Shipping Damage

All orders are carefully inspected and packed to reduce the potential for damage. However, damage may occur despite our  best efforts, due to variables out of "Flatshifting" control.

It is the customer's responsibility to inspect the packaging and the product's condition upon receiving them.

Should there be damage to the product, all issues and imperfections must be noted down, in addition to the receipt, the Driver and all details related to delivery.

All packaging materials must be retained, for inspection by appropriate authorities. A signed receipt without any notation or review indemnifies the carrier and Flatshifting from damage claims.

All damages must be notified to the carrier and Flatshifting within 24 hours of receipt. Should the procedures of notation and receipt be appropriately executed, the carrier will determine how to best proceed. 

Flatshifting is not responsible for items lost or damaged.

Returns

 If you change your mind, we will not be able to exchange your product. 

We will accept stocked items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days from the day of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. 

 We cannot refund/cancel your purchase if:

 If you change your mind, we will not be able to exchange your product. 

You return your product without proof of purchase, we will not be able to exchange/refund your product. 

The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged, we will not be able to exchange/refund your product. 

The goods were a special order and/or made to your specification, we will not be able to exchange/refund your product. 

The Products was deemed defective without proof of professional installation, we will not be able to exchange/refund your product. 

 

The Products were damaged in freight and insurance was not purchased.

A holding deposit was left for a specific product or order.

Please note all our items are wrapped up in bubble wrap and shipped out with a hard reinforced cardboard box however sometimes freight damage does occur due to freight Companies. We will not be responsible for any freight damage that occurs during transportation we highly recommend the buyer purchases freight insurance. Please contact us if you wish to purchase freight insurance with your order.

As per the ACCC Refunds & Returns Policy

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.